Support

Answers to common questions, and how to reach us.

Email us

Tell us your phone model, the app version if you know it, and what happened. We usually reply within 2 business days.

Please don't send health details or photos of your children. We don't need them to help you.

Common questions

How do I back up my data?
  1. Open Settings and tap Back up data.
  2. Add a password if you'd like the file locked (at least 8 characters). Write it down somewhere safe: we can't recover it.
  3. Leave Include photos and videos on to keep them in the same file.
  4. Tap Save now and choose where to save it, such as Files, iCloud Drive or Google Drive.

Back up regularly. Your records are only on your phone, so a backup is how you get them back.

How do I restore a backup?
  1. Open Settings and tap Restore from backup.
  2. Tap Choose backup file and pick your file. Type its password if it has one.
  3. Check the preview, then confirm. By default, the backup is added to what's already on your phone, with nothing doubled.
How do I move to a new phone?
  1. On your old phone, back up your data (above) to somewhere you can reach from the new phone, such as iCloud Drive or Google Drive.
  2. Install HushKin on the new phone.
  3. Open Settings, tap Restore from backup and choose the file.

If you use App lock, turn it on again on the new phone. Its PIN isn't part of the backup.

How do I add a child?

Open Settings, tap Children, then + Add child. Add a name and a birth or due date. Anything you logged before adding your first child moves to them.

My reminders aren't arriving
  • Check that notifications are allowed for HushKin in your phone's Settings, under Notifications.
  • Focus, Do Not Disturb or battery saver modes can silence or delay them.
  • Open the reminder in HushKin and check its date and time. Reminders start blank and are set only by you.
How do I make and save a photobook?
  1. Open the Moments tab and tap Create photobook.
  2. Pick your photos, choose a style and page size, and arrange the pages.
  3. On the last step, tap Create for sharing (a lighter file for phones and email) or Create for printing (300 dpi, for paper), then save or share the PDF.

The PDF isn't password protected, so anyone who gets it can open it.

How do I change my country?

Open Settings and tap Country. The app's words, date order, units, resources and support lines follow the country you choose.

I forgot my HushKin PIN
  1. On the lock screen, tap Forgot PIN?
  2. Type the recovery code you saved when you set the PIN, then choose a new PIN.

If you've lost the recovery code too, Lost your recovery code too? lets you start fresh. This erases HushKin's data on that phone, so you'd then restore your latest backup. We can't unlock it for you, because we never have your PIN or code.

How do I delete all my data?

Open Settings and tap Delete all data at the bottom. HushKin asks you to confirm first. It removes everything HushKin keeps on your phone, including its photos and videos. Backups you saved elsewhere stay where you saved them.

Can my partner see the log on their phone?

Not yet. Family Sync is coming, end-to-end encrypted, first in the USA, Canada and the UK. Until then, everything stays on the phone it was logged on.

Safety

HushKin helps you keep a record and isn't medical advice. If you're worried about your health or your child's, talk to a doctor, midwife, nurse or pharmacist.

CountryEmergencyMore help
USACall 911If you're struggling or thinking about harming yourself, call or text 988.
CanadaCall 911If you're struggling or thinking about harming yourself, call or text 988.
United KingdomCall 999For urgent medical help, call NHS 111. If you're struggling, call Samaritans free on 116 123.
NigeriaCall 112 where available, or go to the nearest hospitalIf you're struggling, find a free helpline.